Minimums - Since all our products are handmade, you can have a product made to your specifications in very approachable quantities. Minimums will vary depending on the line and the extent of customization and may range from minimum of 12 orders to 20 orders and up. These quantities are shown as reference only to give you an idea and may vary from project to project.

Lead Time - Prototype development may take from 2 to 6 weeks depending on the product’s complexity, time of the year, artist availability and the number of prototype revisions needed until they are just right. Please plan ahead as we work on a first come first served basis. For Christmas products we recommend beginning in May.

Handmade Quality & Expectation - You can expect only the best handmade products from SilverMoon and our artists. Creative variations are to be expected and our clients appreciate them as each product is crafted by hand one at a time. If your needs require a 100% EXACT replica of a design, we suggest you consider a machine made option.

Pricing - Prices for your custom made product(s) will vary and normally will be similar to equivalent products from our collection. Depending on complexity, materials and how close your idea is to something our artists already do, we should be able to offer you a per unit price at the start of your project. If your requirements are complex, we may need to wait for your first prototypes before setting up a unit price for production.

SilverMoon Development Process

1. Exploration- Tell us what you are looking for and with no obligation we will help you explore the possibilities.
2. Proposal - If we are confident that we can meet your design challenge and schedule, we will present you with a development proposal.
3. Payment- The non-refundable development fee and advance deposit for the minimum quantity needed will be requested at the start of each project. The advance deposit on product will be refunded in the event you decide to cancel the project before prototype approval.
4. Design Materials - Once we receive your documentation in the form of photos, graphics, sketches and/or instructions, we will start the design and preparation of visual aids and instructions for our artist(s).
5. Communication- SilverMoon will coordinate between you and the artist(s) for the preparation and delivery of corresponding prototypes in a timely manner. It is our experience that normally just one revision is sufficient and often not even needed. To assure you that your product will be just right, it is standard in our product development proposals to include at least one revision.

What we will need from you?
It works best if you have a well-defined idea and are able to provide instructions and visual materials in the form of sketches, photos or graphics.

If the idea is just in your head, that is fine too. We can certainly work with you to develop the visuals needed for product development. Please keep in mind that our development fees will take into consideration how much up front design and visual aids preparation is needed, so the more you can provide up front, the better.

When you are ready, just email us at sales@silvermoonsoapsupply.com